Do not choose Highmark or Keystone affiliate insurance coverage. Representatives and customer service provides inconsistent information to consumers. Highmark does not take responsibility for these errors and consumer ends up responsible to pay for services believed to be covered. In addition, Resolution department not helpful and insensitive, blames consumer for being misinformed and does not take responsibility for information agents provide. If you do not want unexpected medical charges and/or a huge medical bill, do not enroll in Highmark or Keystone Health insurance plans. BAD SERVICE-NO BASIC COVERAGE PROTECTION. Medicare Advantage plans do not cover Medicare covered services. Consumer must pay for these services that are normally covered by basic Medicare coverage. Suggest enrolling in Health America Advantra Silver plan for Medicare Advantage consumers.
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